Knowledge Solutions

DTI Knowledge Solutions helps our clients manage their corporate information and associated mission-critical business functions. We offer a proven program to reduce cost, improve performance and deliver specialized professional resources.

The Knowledge Solutions platform is comprised of two main offerings:

In today’s demanding global environment, organizations are increasingly focusing upon core functions –transitioning the entire management of non-core operations to specialists. 

DTI Knowledge Solutions manages these non-core but vital business functions for our clients. Often referred to as Business, Legal or Knowledge Process Outsourcing, (BPO, LPO and KPO) DTI is a leader in helping our clients improve performance and lower costs, capital requirements and infrastructure associated with these functions.

DTI Knowledge Solutions specializes in content creation, synchronization and delivery. Through four separate practice areas:

  • Managed Review
  • Staffing and Placement Services
  • Middle Office
  • Research, Risk and Compliance

Our professionals use judgment in virtually every assignment. Examples of our service specialties include: Attorney and Paralegal Placement, Legal Research/Library Services, Word Processing, Financial Diligence, Contract Management & Drafting. DTI professionals are deployed on-site, near site and within our Knowledge Center network. Increasingly, DTI is designing solutions and operating within our clients’ own captive center operations.

Delivery Model

Our platform creates a seamless extension of our clients’ environments—linking to dedicated client teams housed within DTI’s secure and lower cost Knowledge Centers. The outcome is a more scalable, specialized and variable operating model. 

Our delivery model is flexible and we support clients in a variety of ways – from providing overflow support during periods of peak demand to enterprise engagements where we assume complete service functions and manage them on behalf of our clients. In virtually all engagements, our model allows clients to transition at least some volume of traditional on-site services to our Knowledge Centers, promoting a lower and more variable cost structure while also enhancing the user experience. Together with our clients, DTI is transforming the “middle office.”


Operating
Models

Extended
Coverage
Overflow
Enterprise

Operating
Locations

  

Onsite / Client Captive (Ring Fence)
DTI Document Review / Knowledge Center Network
Local DTI Service Centers

Staffing
Options

Dedicated
Professionals
Semi-
Dedicated
Shared
Resources

Client Solutions

click each solution for more information


Client Need:

Word processing has become a major cost center for Firm A. Clients are no longer paying for these services. Also, it has become extremely difficult to manage staffing due to increasingly volatile demand patterns, leading to overstaffing during slow shifts and the need to incur substantial temp and overtime costs during busier shifts.

Proposed Solution:

Firm A outsourced its word processing and proofreading staff to DTI. DTI cut back the number of on-site staff from 15 to 5 and then migrated a substantial amount of volume to experienced DTI word processing and proofreading professionals located in its Atlanta Knowledge Center – made available to Firm A on a transactional / as-needed basis. DTI also delivered a workflow solution so that the firm could submit, track and report on projects performed within and across these two locations.

Resulting Benefits:
  • Substantially reduced fixed overhead for these support services
  • Off-site platform allows the firm to pay for service when needed vs. paying for capacity
  • Greater flexibility to alter size of staff and shift coverage as changing demand requires
  • Access to a highly skilled staff – continuously developed through DTI’s industry-leading network of training and development opportunities
  • Access to a greater amount of real-time metrics generated by DTI’s workflow application

Client Need:

Investment Bank B had already been outsourcing presentation services to a third party offshore, but was looking for innovation that would allow it to further reduce costs and also improve the quality of support services provided to its employees.

Proposed Solution:

DTI developed an integrated solution incorporating both research and presentation support – creating a one-stop shop for investment bankers and eliminating the need to pass content back and forth between underlying support resources. While DTI continued to support services on-site with fewer resources, it also incorporated the use of off-site professionals (dedicated to supporting the firm) housed within its Atlanta Knowledge Center to take advantage of lower domestic labor and infrastructure costs in this location. The efficiency created by integrating multiple processes combined with the benefits generated by repatriating these services back to the United States increased productivity and reduced layers of management redundancy, creating cost savings for the bank. In addition, the improved level of communication and collaboration between bankers and support resources helped raise user satisfaction levels to unprecedented levels. As part of the solution, DTI made its innovative workflow platform available to the firm so that it could submit, track and report on projects performed within and across these two locations. DTI also utilized its national network of print facilities to enable expedited printing and distribution of pitch books.

Resulting Benefits:
  • Reduction in total cost of service – looking at output-based cost for the entire bundled service package
  • Greater flexibility to alter size of staff and shift coverage as changing demand requires
  • Access to a highly skilled staff – continuously developed through DTI’s industry-leading network of training and development opportunities
  • Leveraging DTI’s network of local print facilities to expedite the timing of distribution and to reduce shipping costs
  • Access to a greater amount of real-time metrics generated by DTI’s workflow application

Client Need:

Corporation C was paying substantial fees each month to store voluminous boxes of records in multiple off-site storage facilities. In addition to cost concerns, the company grew worried about the contents of such boxes and their ability to respond to potential discovery requests in the event of litigation.

Proposed Solution:

DTI developed a solution to assist the company in a large-scale records remediation related to these off-site records. DTI used an experienced team of records analysts to visit each site and index the contents of applicable boxes. We also identified specific categories of documents that were more likely to be involved in litigation. For documents in this sensitive category, DTI assisted in the coding of documents to enable more efficient recall. Our teams also assisted the company in identifying records that were no longer compliant with the company’s retention policy for such applicable records category.

Resulting Benefits:
  • Reduction in the monthly storage cost for off-site records
  • Greater ability to judge the merits of allegations made in litigation
  • Improved ability to comply with future discovery requests in a timely and cost effective manner
  • Reduced fear that “smoking gun” is sitting in an off-site storage facility – unknown to the company