DTI Difference – FM Services
As part of an effort to define DTI’s unique characteristics in the marketplace, DTI interviewed more than 100 clients and end users of our services. In all instances, we asked what made DTI different from the client's previous service provider and other service providers that the client evaluated before hiring DTI. The top ten attributes that differentiate DTI from the competition are defined as follows:
- Focus: On Facilities Management and on serving the legal community
- Size: Not too big for personal service, but big enough for all resources
- Flexibility: Staffing, service, equipment, pricing, technology, billing, etc
- Responsiveness: Like a “speedboat” compared to industry “tankers”
- Attitude: Anything it takes, personal attention; active off-site support
- Leadership: Empowered local leaders with active executive support
- People: Most motivated, enthusiastic, service-oriented employees
- Technology: Technology expertise with no vendor bias
- Personal Commitment: Clients are never just a #, a P&L, or a contract
- Client References: Best client references and highest retention rate
